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Session Name: Team's Cognitive Load: How DevOps is Helping Our Developers

Our DevOps journey at Humana started in 2018 and since then we have matured and learned a lot based on our successes and failures. As of today, we have over 300+ teams using continuous integration and continuous delivery (CI/CD) pipelines to build, test and promote their code. We have over 20k pipelines which are building and deploying 100M line of code using our DevOps platform. We also have 100% adoption of DevOps by Mainframe and Salesforce teams. The DevOps adoption journey so far has been great. We are looking at the 86% adoption rate across the entire organization but then you may wonder. "What is the problem then?" Well, with more and more tools getting integrated as part of DevOps Ecosystem and with constant shift left of the information, reports, issues, findings etc. we found that our Developers had a significant high cognitive load which started to affect the productivity, morale and well-being of the individuals. In today's already competitive market and with first mover advantages, Agility is the key but taking care of the well-being of our developers and their cognitive load is a "debt" in the making if nothing is done to address it. I would like to discuss in detail, the steps we have taken and how we have moved the needle in our organization to highlight the problem and action taken to work towards reducing the Team's cognitive Load and provide a delightful experience for our developers. Remember "Happy developer"; "Happy customers"!

Speaker Bio:

Rupesh Kumar has more than 20 years of Information Technology (IT) experience in managing Enterprise level DevOps initiatives in the federal and commercial sectors. He has led mission-critical, strategic projects in various industries, including planning complex custom software solutions that align business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains. He currently works as a Principal in DevOps for Humana and leads their Platform Architecture stream to enhance the Engineer experience. He is a certified AWS Solutions Architect, Microsoft Azure Solutions Architect Expert and holds US patent and a provisional patent. He is also the recipient of the DevOps World 2020 Innovation Award.