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Troy DuMoulin


Troy DuMoulin

Pink Elephant

Troy is considered by many to be one of the world’s foremost ITIL® and ITSM experts. A passionate and experienced Executive Consultant, Troy is always willing to use his rich and extensive background to share what he knows and is always on the hunt for more knowledge. Troy always has his finger on the industry’s pulse – if there’s any questions about what the latest trends in ITSM, Lean, Business Relationship Management or Organizational Change Management are, he has the answer! Troy is a frequent speaker at ITSM events, a contributing author for several books focused on ITSM and Lean IT concepts and his blog is one of the industry’s most popular and informative.

Session: The Marriage of DevOps Continuous Delivery & ITIL Transition - Decoding The Gordian Knot

Both the DevOps and ITIL 4 have a lot to say about deploying and releasing effectively and efficiently into production without impacting availability. However, for many these two disciplines seem to be at odds or at least very challenging to describe how they work together in harmony. In this practical session Troy DuMoulin VP R&D at Pink Elephant will provide a clear picture of how to use the DevOps Full Stack (Culture, Practices and Automation) and ITIL 4 practices to provide an integrated approach for high velocity value creation.