Paul began his career in finance and operations in the late 90’s. He then moved into technology and specifically trading technology and reliability. Next, he flew into the world of hedge funds, ensuring the reliability of high-frequency ultra low latency trading engines and market data from the world’s stock exchanges. For the last 5 years, he’s been at Atlassian and currently leads multiple groups ensuring reliability for the JIRA and Confluence Cloud services used by Atlassian’s customers.
Session: Who Wants PIE? A Series Of Post Incident Experiments
You'll likely have post-mortem or post incident review (PIR) processes in place at your company. I'll share a series of experiments we ran across our PIR's where we sought to: Generate empathy for the customers experience; Reduce post incident review toil; and Improve PIR quality.