Have you ever wondered if there was a better way to respond to incidents? When you are in the midst of an incident, does "the process" help you and your teammates, or is it more of a burden? There have been a variety of approaches to organizing people and teams over the 30+ years of online services. Each of them has benefits and drawbacks. This talk will dive into a representative set of these approaches to examine them and help the audience to have a wider context by which they can evaluate their own arrangements for incident response. The talk will also look at the incident response from a more abstract, task/intent-focused perspective to give a framework against which processes can be examined and adjusted to be more enabling, and less burdensome. (And no, this is not a lite beer commercial)
Kurt Andersen is the head of strategy for Blameless.com. Prior to that, he was one of the leads for the Product-SRE organization at LinkedIn. Across the full spectrum of IT-influence, he is strongly committed to developing the best engineers and teams, and enabling them with the right ideas, tools, and connections at the right time. Kurt has been active in the anti-abuse and IETF standards communities for over 20 years. He has spoken at multiple conferences on various aspects of reliability, authentication, and security. He also serves on the USENIX Board of Directors and as liaison to the SREcon conferences worldwide.