Jayne Groll is co-founder and CEO of the DevOps Institute (DOI). Jayne carries many IT credentials including ITIL Expert™, Certified ScrumMaster, Certified Agile Service Manager, DevOps Foundation and is a Certified Process Design Engineer (CPDE)™ . Her IT management career spans over 25 years of senior IT management roles across a wide range of industries.
Jayne is very active in the DevOps, ITSM and Agile communities and is the author of the Agile Service Management Guide. She is a frequent presenter at local, national and virtual events.
Session: SRE Needs Agile ITSM
SREs execute many processes in their daily work including Incident, Problem, Change and Service Level Management. However, the command and control approach to ITSM doesn't work for SRE's. This session speaks to an Agile approach to ITSM that supports SRE with "just enough" process.