Session Name: SRE is a Service Management Framework
Google describes Site Reliability Engineering as it's approach to Service Management. In fact, SRE may be the most innovative approach to ITSM since the early days of ITIL. This session provides a high level overview of how SRE teams manage traditional ITSM processes such as Service Level, Change, Incident, Capacity and Event Management. The presentation will also look at core SRE principles and the role of the Site Reliability Engineer.
Jayne Groll is co-founder and CEO of the DevOps Institute (DOI). Her IT management career spans over 25 years of senior IT management roles across a wide range of industries. Her expertise spans multiple domains including DevOps, Agile, ITIL and Leadership. Jayne is a recognized and respected IT thought leader and influencer. In addition to authoring the Agile Service Management Guide, Jayne has co-authored several IT position papers including “Modernizing IT Operations in the Age of DevOps” that was published in 2018 by IT Revolution. Jayne is very active in the global DevOps, ITSM and Agile communities and is a frequent presenter at local, national and virtual events.