Chad Todd currently has management responsibilities for the HealtheIntent Site Reliability Engineering team at Cerner Corporation. Prior to that, he spent 13 years in various roles, such as, System Engineer, System Architect and Technical Engagement Leader with a focus on cloud support services, cloud implementation services, cloud development and operational responsibilities. Chad has a Master’s in Business Administration with an emphasis in General Management from Avila University. His undergraduate degree is from Washburn University in Computer Information Science.
Session: Learning From Failure & How You Can Too
Aviation, Health Care, Maritime systems aspire to be high reliability organizations. High reliability organizations operate under high-stakes conditions and look to produce minimal error. The complex systems that run need to be reliable and performant for service delivery 24x7x365.
Failure will happen within these complex systems and it's how learning from failure during postmortems that provide the value to organizational learning as a whole. This talk will describe moving from a postmortem culture to a blameless postmortem culture, the adaptation from the previous post-incident review process to the new post-incident review process and details of how the new post-incident review process was introduced to drive learnings and continuous improvement of complex systems, and how others can adapt a new post-incident review process.