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Session Name: The Missing Pieces of Post-mortem

"I found that the post-mortem template or guidance that I found on the internet or in a book didn't describe or support the actual process of production issue handling.
While having a complete format of post-mortem can help to accelerate the meantime to the resolution of any production issue."

Speaker Bio:

As DevOps Engineer at Tencent, Boyke works in a team with the main responsibility to ensure all the services are delivered with quality and complied with security requirements. He is also interested in improving the SRE process such as Incident Handling Process, Post-Mortem, Escalation Path, Production Change Management, and others.